How we handle enquiries you send us

Who this is for

People who submit a form on this website — typically to make an enquiry, booking request, or similar.

Who receives what you send

The business named on this site, Tanpit Physiotherapy, receives your enquiry and decides how to use it. They are the organisation the enquiry is for.

This website is hosted by ThemeSmith. When you submit a form, ThemeSmith stores the submission so Tanpit Physiotherapy can read it. ThemeSmith does not use your enquiry to market to you.

• If the business asks its AI assistant about enquiries. The business can ask ThemeSmith’s AI assistant about recent enquiries, in its ThemeSmith account or through a messaging app it has connected. To answer, the assistant reads the name, email address and the start of each message.

What the form asks for

The visible questions on this website’s forms, today:

• Form 1: Your name; Email; Phone (optional, if you'd rather be rung back); Sam Backs, necks, shoulders and elbows. “I'll ask you first what you're worried about.”; Jo New hips and knees, clinical Pilates, home visits. “I'll come to you if you can't get to us yet.”; Helen Knees, hips, ankles, walkers and fell runners. “I won't just tell you to stop.”; Whoever can see me soonest You'll be told the name before the appointment is confirmed.; What's hurting, and for how long?; I'll be claiming on health insurance..
• Form 1: Me. It's my hip or knee.; Someone else. I'm booking for a relative or friend.; Patient's name; Your name, if different (optional); Email; Phone (optional, if you'd rather be rung); Which joint, and roughly when was the operation?; Jo New hips and knees, home visits, the studio. “I'll meet you at the door.”; Helen Knees, hips and ankles, and getting walkers back out. “I'll watch you walk before I touch anything.”; Sam Backs, necks, shoulders and elbows. “I'll ask you first what you're worried about.”; Anything else you'd like us to know? (optional); I can't travel yet. Please tell me about a home visit.; I'll be claiming on health insurance..
• Form 1: Your name; Email; HelenKnees, hips, ankles, walkers and fell runners; SamBacks, necks, shoulders and elbows; JoNew hips and knees, clinical Pilates, home visits; What's hurting, and what are you trying to get back to?.
• Form 1: Your name; Email; Phone (optional, if you'd rather be rung back); Initial assessment, £68Your first visit for this problem, with any of the three of us.; Follow-up, £52You've been before and want to see the same person again.; Home visit enquiryFor the first weeks after a hip or knee replacement, when getting to Kendal is too much. Jo will reply to this one.; When suits you best?; What's going on? (as much or as little as you like); I'll be claiming on health insurance. (You'll be told what to check with your insurer before the appointment is confirmed.); Sam Backs, necks, shoulders and elbows. “I'll ask you first what you're worried about, before I ask where it hurts.”; Jo New hips and knees, clinical Pilates, home visits. “Most of my week is people with a new hip or knee. The first walk round the car park is the bit I like best.”; Helen Knees, hips, ankles, walkers and fell runners. “I run on the fells myself, so I won't just tell you to stop.”; Whoever can see me soonest You'll be told the name before the appointment is confirmed, so you still know who you're coming to see..
• Form 2: Your name; Email; What would you like to ask?.

What is stored with the enquiry

The form system stores more than the answers you can see. The list below is taken from the storage record itself, so a field we collect cannot go unnamed here.

• The answers you type into the form. Every field on the form is stored as you sent it — name, email, phone, message, and any other questions on that form.
• Your name. A copy of the name field, stored separately so the business can find the enquiry.
• Your email address. A copy of the email field, stored separately so the business can reply.
• Your telephone number. A copy of the telephone field, when the form asks for one.
• Internet address (IP address). The IP address of the device that submitted the form. This is personal data. It is used to detect spam and abuse.
• Browser and device details. The browser’s user-agent string (browser name, version, and a description of the device). Used to detect spam and diagnose failed submissions.
• The page you came from. The referring URL, when the browser sends one.
• The page you submitted from. The URL of the page that contained the form.
• Spam and behaviour notes. Technical notes stored with the enquiry: a hashed copy of the IP address, spam-detection reasons, and any behavioural signals the form script sent (for example time-to-submit). These are used to detect spam.
• Whether you ticked the consent box. A yes/no record of the consent checkbox on the form, when the form shows one.
• How you found this page. Campaign and click identifiers the browser sent with the form (for example utm_source, gclid). Used to tell the business which page or campaign the enquiry came from.
• Files you attach. If the form accepts uploads, the files themselves are stored separately and deleted on a shorter timetable than the enquiry record.

Operational records kept with the same enquiry

• Whether the business has read the enquiry. Internal status (new, read, replied, archived, spam) so the business can manage their inbox.
• When the enquiry was opened. A timestamp recorded when the business first opens the enquiry.
• When the enquiry was archived. A timestamp recorded if the business archives the enquiry.
• Whether the business was alerted. A flag recording that an alert about the enquiry was handed over for delivery to the business, by email or through a messaging app the business has connected.
• When the business was alerted. The time that alert was handed over for delivery.
• Whether an automatic reply was sent. A flag recording that this site sent you an automatic acknowledgement, if that is switched on.
• When the automatic reply was sent. The time an automatic acknowledgement was handed to the email provider.
• Automatic-reply delivery record. An internal key that stops the same acknowledgement being sent twice.
• Automatic-reply delivery status. Whether the acknowledgement was accepted by the email provider.
• When an automatic reply was attempted. The time the site tried to send an automatic acknowledgement.
• Email-provider message id. The email provider’s id for the automatic acknowledgement, if one was accepted.
• Automatic-reply failure code. An internal code if the automatic acknowledgement could not be sent.
• Spam score. A number the platform computes to decide whether the submission looks like spam.
• Spam flag. Whether the platform marked the submission as spam.
• Platform health-check flag. Marks ThemeSmith’s own form-liveness probes so they are not shown as customer enquiries.
• Simulator flag. Marks enquiries created by ThemeSmith’s Growth simulator, not by a real visitor.
• How long this enquiry will be kept. The retention period that applied when the enquiry arrived, stamped on the record so a later policy change does not silently re-age it.
• A snapshot of the site’s growth work at the time. An internal snapshot of the site’s growth-engine state when the enquiry arrived. It is not something you type; it is stored so the business can see when enquiries landed relative to work on the site.
• When you sent the enquiry. The time the form was submitted. Deletion is counted from this moment.

How long we keep it

Enquiries are kept for 180 days from the day they arrive, then deleted automatically. The period that applied when you submitted is stamped on the record, so a later change of policy does not quietly keep an older enquiry longer.

Files attached to a form are deleted after 90 days, even if the enquiry itself is kept until 180 days. The written record can remain after the files are gone.

If you want a copy, a correction, or deletion

Ask Tanpit Physiotherapy at the contact details published on this website. Say which enquiry you mean if you can — the email address you used is usually enough. You can also complain to the Information Commissioner’s Office if you are in the United Kingdom.